Terms & Conditions

Last updated: 18.05.26

Welcome to Chaotic Cherry. By using this website and placing an order, you agree to the following terms and conditions.

Please read them carefully before making a purchase.

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1. About us

Chaotic Cherry is an online alternative gift shop based in the United Kingdom, selling clothing, accessories, gifts, books, and related products.

If you have any questions, you can contact us at:
info@chaoticcherry.co.uk

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2. Using our website

By using our website, you agree:

• Not to misuse or disrupt the site

• Not to attempt fraudulent activity

• To provide accurate information when placing an order

We reserve the right to refuse service if these terms are violated.

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3. Orders

When you place an order:

• You will receive an order confirmation email

• Your order is only accepted once payment has been processed

• We reserve the right to cancel or refuse any order if necessary (for example, if a product is out of stock or pricing errors occur)

If an order is cancelled, you will be refunded in full.

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4. Pricing & payments

All prices are listed in GBP (£).

We reserve the right to change prices at any time, but changes will not affect orders that have already been placed.

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All payments are processed securely through third-party payment providers. Payments processed through Paypal may appear as “SP Harmony” on bank statements.  We accept major debit and credit cards and PayPal.

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5. Product information

We aim to ensure all product descriptions, images, and details are accurate. However:

• Colours may vary slightly due to screen differences

• Product descriptions are for general guidance

• Crystal products may vary in appearance due to their natural patterns, meaning each piece is completely unique.

We are not responsible for minor variations between images and actual products.

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6. Shipping

Please refer to our Shipping Policy for full details on delivery times and methods.

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7. Returns & refunds

Please refer to our Returns & Refunds Policy for full details on eligibility and processes.

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8. Intellectual property

All content on this website, including branding, images, text, and design elements, belongs to Chaos Collective unless otherwise stated.

You may not copy, reproduce, or use our content without permission.

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9. Liability

We are not liable for:

• Delays caused by postal or courier services

• Any indirect or incidental losses resulting from use of our website or products

We will always aim to resolve issues fairly and reasonably.

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10. Privacy

Your personal data is handled in accordance with our Privacy Policy.

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11. Changes to these terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page.

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12. Contact us

If you have any questions about these Terms & Conditions, please contact:

Chaotic Cherry
Email: info@chaoticcherry.co.uk