Shipping Policy

 

Last updated: 18.05.26

At Chaotic Cherry, we aim to get your order packed and shipped as quickly and safely as possible.

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1. Processing times

All orders are processed within 1–3 working days (excluding weekends and public holidays).

During busy periods or new product drops, processing times may take slightly longer — but we’ll always work hard to get your order out as quickly as possible.

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2. Shipping rates & delivery times (UK)

We currently ship within the United Kingdom.

Standard delivery:

• Estimated delivery time: 2–5 working days after dispatch

• Sent via Royal Mail or trusted courier services

Tracked delivery (if offered at checkout):

• Provides tracking information once your order has been shipped

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3. Order tracking

If your order includes tracking, you will receive a confirmation email with tracking details once your parcel has been dispatched.

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4. Shipping delays

Occasionally, delays may occur due to postal services, weather, or peak periods. While these are outside our control, we will always do our best to help resolve any issues.

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5. Incorrect address

Please ensure your shipping details are correct at checkout. We cannot be responsible for orders sent to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately at:
info@chaoticcherry.co.uk

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6. Lost or missing parcels

If your order appears to be lost or has not arrived within the expected time frame, please contact us and we will investigate with the delivery provider.

We will always work with you to resolve delivery issues fairly.

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7. Shipping updates

You will receive email updates when:

• Your order is confirmed

• Your order is dispatched

• Tracking information becomes available (if applicable)

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8. Contact us

If you have any questions about shipping, please contact:

Chaotic Cherry
Email: info@chaoticcherry.co.uk